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In business, there's no end to the variables that factor into your success and require your attention: How's the economy doing? What are competitors up to? Have customer expectations changed? One concern that may get short shrift among all the other competing demands is payments fraud. Read More >
Millennials, those born from 1981-1996 according to the Pew Research Center, are the nation's largest living generation. Capturing their attention and engaging their loyalty is crucial to succeeding in business. However, businesses (typically run by boomers and Gen Xers) struggle to understand this generation of digital natives with different values, motivations and communication preferences. Here are some thoughts on relating to and understanding this generation who, whether as part of your workforce or customer base, are a force to be reckoned with. Read More >
As a savvy businessperson, you can take proactive steps to protect your business from security threats that continue to grow at an alarming rate. Although cyber security threats change by the minute, some general trends include faster attacks, files held for ransom and far more malicious code, according to the 2015 Symantec Internet Security Threat Report available here to download. Read More >
As digital technology disrupts more and more industries — think Uber, Airbnb, etc. — staying close to your customers and providing an experience they won't want to give up has become even more vital to a business' survival. Of course, there are always other threats besides the technological ones, too, so enhancing the customer experience should be a goal no matter what pressures your business faces. Read More >