Your health and safety are our top priorities

Updated 8:00 a.m. PT, October 1, 2020

IMPORTANT CHANGES TO BRANCH ACCESSIBILITY – EFFECTIVE OCTOBER 1, 2020

  • All branch lobbies are open Monday – Friday. No appointment is required.
  • Some locations continue to have modified hours of service. The current service hours for your local branch can be found here.
  • You are encouraged to take advantage of other no-contact banking services by utilizing the drive-up (where available), night drop, ATM or digital banking.
  • To help ensure the health and safety of all who visit, we are following federal, state and local guidelines in response to COVID-19. We offer the following guidance to help prepare for a successful and productive branch visit.

About your visit:

  • If you are feeling ill prior to your visit, please see below for alternate ways to bank with us
  • Be sure to bring any documents needed to accomplish your goals
  • Face coverings must be worn at all times and are required for all associates, customers, and guests who enter our office
  • Please maintain a 6-foot distance from others and observe social distancing markers placed within the office

FREQUENTLY ASKED QUESTIONS (FAQS) REGARDING COVID-19

What alternative no-contact banking options are available to me?

We continue to serve your banking needs in our branch lobbies from Monday - Friday. The service hours for your local branch can be located here.

For no-contact options, take advantage of our ongoing banking services and tools:

Drive-up

Branch services from the convenience of your car. Most transactions that can be done in-person can be performed through Drive-up facilities. See locations page for more info. 

ATM

Use your California Bank & Trust Visa® Debit Card at our ATMs and across networks such as STAR [cite::247::cite], Visa/Plus, or American Express® [cite::248::cite] Travelers Cheque dispensers

Night Drop

Customers can securely deposit cash or checks with a deposit slip in Night Drop receptacles using a deposit envelope. Funds are generally available next day. 

Online Banking and Mobile Banking[cite::71::cite]

If you are not already set up to do your banking online, enroll now to manage your business and personal accounts online to bank from almost anywhere 24 hours a day, 7 days a week. Download our mobile apps to access your accounts and manage payments from anywhere.

Automated touch phone & Customer Care Center at (800) 400-6080

Available Monday through Friday, 7 a.m. – 7 p.m. PT, and Saturday, 9 a.m. - 5 p.m.  PT for assistance with the following.

Remote Deposit

Deposit checks from your office or mobile devices, at any time, practically from any place.

Zelle® [cite::173::cite]

Zelle is an easy, fast, and convenient way to send money to – or request money from – people you know and trust using only their email address or U.S. mobile phone number, all from the convenience of your mobile banking app or online banking account.

Electronic Payments

Schedule automatic monthly payments through your online banking so important bills are automatically paid on time.

Digital Payments

Enable your debit and credit cards for digital payments. Use an app on your mobile device instead of exchanging cash or physically swiping your card to pay.

Debit Cards and Credit Cards

To avoid unnecessarily handling cash and coin, use your Visa® [cite::83::cite] debit card or credit card[cite::245::cite] for purchases wherever Visa is accepted.

Treasury Management[cite::246::cite]

Treasury Management services can help keep your business resilient with easy access to the critical information and cash management tools you need to run your business.

Electronic Payroll

Mail delays could occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method such as direct deposit.

Who can I contact for questions after branch business hours?

Contact us for any inquiries or questions regarding the following:

  • Online banking
  • Bankcard services (ATM, debit or credit cards)
  • Mortgage loans
  • Telephone banking
What changes has the bank implemented to prevent the spread of COVID-19?

We have taken the following steps to align with the CDC’s recommendations:

Face Coverings

  • We are requiring face coverings to be worn by employees, clients, non-customers or other visitors inside all CB&T branch lobbies.

Branch Sanitization

  • Custodial services at our branches and other bank facilities have been enhanced with CDC approved disinfectant and cleaning frequencies have increased. Our branches are kept well stocked with hand sanitizer, disinfectant wipes and latex gloves, and we are encouraging employees to use them at their workstations.
  • Clients experiencing symptoms of illness are asked to call to discuss alternative ways of banking with us.

Social Distancing

  • While we traditionally encourage shaking hands, we have adopted the CDC’s social distancing recommendations to limit gathering size and are keeping 6 feet of distance between others through the use of signs and floor markers.
  • We also ask you to place your transaction(s) on the desk and/or counter rather than handing it directly to one of our associates. View more on the CDC’s website about practicing healthy hygiene etiquette when coughing and sneezing and by washing hands regularly.
  • Plexiglass barriers separate clients from banking associates at service areas.
How do I inquire about financial assistance programs?

As a result of COVID-19, some businesses may experience adverse impacts from their customers’ changing behaviors and short-term spending. We’re here to help. Likewise, consumers concerned about their personal finances are welcome to reach out to their local branch or personal banker

Due to unusually high call volumes, the quickest way to provide you with mortgage assistance is by visiting our online mortgage portal. Through our portal, you can review available financial assistance information and start the process by completing the assistance application online. You can also make payments, check loan information, and read the latest updates.

Is my money safe at California Bank & Trust?
  • Operating from a position of strength, California Bank & Trust, a division of Zions Bancorporation, N.A., is well-capitalized, with strong reserves to absorb loan losses from industries that may be adversely affected by the economic impact of the coronavirus outbreak.
  • Our capital ratios are stronger than the median levels of peer banks. For details about credit quality and financial performance, visit zionsbancorporation.com and review the most-recent investor presentation slides.
  • Zions Bancorporation, N.A. has ample liquidity. We have a strong and growing deposit base, and we’re focused on supporting our customers’ credit needs.
  • All along, we’ve had conservative lending standards. We have healthy credit metrics due to credit policies and concentration limits among various industry sectors.
  • As a depositor in California Bank & Trust, in a division of Zions Bancorporation, N.A., you should know your deposits are insured by the FDIC. For more information, we encourage you to use the FDIC Federal Deposit Insurance Estimator, available online at http://www.fdic.gov/edie/.
How can I learn more about the impact COVID-19 is having on the economy?

Get the latest financial and market insights through our educational webinars. We'll help you navigate the COVID-19 economic affects with sessions filled with valuable observations and forecasts.

What guidance can you provide regarding the protection of confidential information?

Look out for suspicious email and text messages, and donation or medical supply sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Learn more fraud prevention tips here.

What steps can I take to help prevent illness?
  • Wear a face covering whenever you leave your home for essential services, in accordance with CDC recommendations.
  • Promote healthy hygiene by washing hands frequently with soap and water for at least 20 seconds.
  • Clean and disinfect frequently-touched objects and surfaces.
  • Avoid close contact with others and maintain at least 6 feet of distance between you and others not in your household.
  • If you are ill, stay home and rest. Seek proper medical attention as needed. Consider using a telephone doctor service to avoid the doctor's office or emergency room. Encourage friends, family members and employees to stay home if they feel ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash, and then immediately wash your hands.

For more health and prevention tips visit the CDC website.


Disclosures