525 University Ave, Suite 23
Palo Alto, CA 94301
As a result of COVID-19, some businesses may experience adverse impacts from their customers’ changing behaviors and short-term spending. We’re here to help. Visit our Paycheck Protection Program page to learn more and apply. Likewise, consumers concerned about their personal finances are welcome to reach out to their local branch or personal banker.
Due to unusually high call volumes, the quickest way to provide you with mortgage assistance is by visiting our online mortgage portal. Through our portal, you can review available financial assistance information and start the process by completing the assistance application online. You can also make payments, check loan information, and read the latest updates.
We will continue to be here for you. Appointments are available with bankers or tellers, which can be scheduled by contacting your local branch for availability. Take advantage of our ongoing banking options and tools:
Branch services from the convenience of your car. Most transactions that can be done in-person can be performed through Drive-up facilities. See locations page for more info.
Use your California Bank & Trust Visa® Debit Card at our ATMs and across networks such as STAR™ [cite::247::cite], Visa/Plus™, or American Express® [cite::248::cite] Travelers Cheque dispensers
Customers can securely deposit cash or checks with a deposit slip in Night Drop receptacles using a deposit envelope. Funds are generally available next day.
Available Monday through Friday, 7am - 7pm PT, and Saturday, 9am - 5pm PT for assistance with the following.
Deposit checks from your office or mobile devices, at any time, practically from any place.
Zelle is an easy, fast, and convenient way to send money to – or request money from – people you know and trust using only their email address or U.S. mobile phone number, all from the convenience of your mobile banking app or online banking account.
Schedule automatic monthly payments through your online banking so important bills are automatically paid on time.
Enable your debit and credit cards for digital payments. Use an app on your mobile device instead of exchanging cash or physically swiping your card to pay.
To avoid unnecessarily handling cash and coin, use your Visa® [cite::83::cite] debit card or credit card[cite::245::cite] for purchases wherever Visa is accepted.
Treasury Management services can help keep your business resilient with easy access to the critical information and cash management tools you need to run your business.
Mail delays could occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method such as direct deposit.
In addition to closing our branch lobbies and implementing an appointment-only service model, we have taken the following steps to align with the CDC’s recommendations:
We are requiring face coverings to be worn by employees, clients, non-customers or other visitors inside all CB&T branch lobbies.
Custodial services at our branches and other bank facilities have been enhanced with hospital-grade disinfectant and cleaning frequencies have increased. Clients experiencing symptoms of illness are asked to use drive-up teller windows for service. Our branches are kept well stocked with hand sanitizer, disinfectant wipes and latex gloves, and we are encouraging employees to use them at their workstations.
While we traditionally encourage shaking hands, we have adopted the CDC’s social distancing recommendations to limit gathering size and keeping 6 feet of distance between others.
We may also ask you to place your transaction(s) on the desk and/or counter rather than handing it directly to one of our associates. View more on the CDC’s website about practicing healthy hygiene etiquette when coughing and sneezing and by washing hands regularly.
In person events scheduled for the coming weeks have been postponed. If you were invited to attend a postponed event, you should anticipate a direct communication regarding the cancellation.
Look out for suspicious email and text messages, and donation or medical supply sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. Learn more fraud prevention tips here.
For more health and prevention tips visit the CDC website.