Here's a quick recap of what awaits you
BILL PAY FUNCTIONALITY IS NOW ACTIVE
Within the pilot, you can explore new Bill Pay capabilities by:
NOTE: Eligible accounts also appear in the current platform once you log in to the pilot Bill Pay function.
On the Pay Bills tab, you can easily make payments or view past activity:
Make payments and view Bill Pay activity within the current or new Pilot environment. Use caution to avoid making duplicate payments in both systems. You may be prompted for a One-Time Passcode (OTP) validation when first accessing the pilot’s Bill Pay functionality.
Explore our demos to learn how to easily manage your finances at home or on the go. All demos are displayed in a mobile view, but they are also applicable for the Online Banking pilot experience.
My Acounts Overview
Mobile Banking Overview
Enroll in Zelle
Send Money with Zelle
Request Money with Zelle
Split the Bill with Zelle
When you travel
You will need to log into the current application (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner of the application. Click on this button to go the new experience.
Click on the My Account Tab. You will see a colored “To Current” button. Click on this button to return to the current application.
As of July 30th, about 65% of the planned functionality is available in the pilot. We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.
All the top browsers will work with the pilot application (Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but we have seen some issues with IE 11. For best results we recommend that you use Chrome.
Pilot participants will NOT be allowed to enroll in Bill Pay during the pilot. Once we complete the pilot; all customers will be able to enroll in our Bill Pay service.
Pilot participants must have a mobile phone added to their Online Banking profile prior to the start of the pilot program. If you already have the desired mobile phone in your Online Banking profile you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile until after the pilot is complete.
If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.
No. In the new application you can view your customer profile, but you are not able to make changes to your Login ID, Password or Customer Profile. This is to ensure that your identifying information stays synced between the two applications.
Not currently. Future dated or scheduled transaction are currently unavailable in the pilot application.
No. Only internal transfers within your own accounts can be made in the pilot at this time.
No. Wire Transfers are not available in the pilot application currently.
Yes. The same functionality from Online Banking will be available within mobile banking. This application is currently in development and will be available when your bank moves entirely to the new experience.
No. The mobile application is currently in develop and is not available currently.
Our current mobile app is available for download. However, this app is our current state and the new experience will not be reflected.
Secure Messaging is currently not available.
Other Product Notes for Your Experience
You will notice messages within some functionality that states: “Currently Unavailable”. If you ignore these instructions, in some instances your experience will be terminated, and you will have to re-enter by logging back into Online Banking.