YOU'VE ARRIVED!

Welcome to the future

Our new Online Banking pilot experience

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Thank you for joining the Online Banking Pilot. Now it’s time to experience the enhanced platform. We look forward to your feedback as we fine-tune Online Banking for the future.

Here's a quick recap of what awaits you:

 

  • View the same online banking account activity as on the existing platform and conduct popular online banking functions. (Mobile app functionality will be added when the new platform launches.)
  • Toggle between old and new platforms so you can view balances and make transactions on either system. Any actions performed in one environment will apply to both current and future platforms.
  • Features such as external transfers, recurring transfers and wires only appear in the current system. (Again, use the “To Current” button to return to the existing platform.)
  • Enhanced functions like Bill Pay will be added and you will be notified when these additions occur.
  • Search transactions, view statements and other eDocuments.
  • Transfer funds between internal accounts and use Zelle® to make person-to-person payments.
  • Request stop payments and view check images online.
  • View your profile and update your mailing address information.
  • Manage credit and debit card activity and notify us about travel plans.
  • Sample a variety of calculators and view your mortgage information.
  • Get account alerts, reorder checks and much, much more. 

  • Online Demos

    Explore our demos to learn how to easily manage your finances at home or on the go. All demos are displayed in a mobile view, but they are also applicable for the Online Banking pilot experience.

    New Online Banking Overview


    Accounts Overview

    online demo on mobile

    My Accounts Overview



    eDocuments Overview



    Zelle®

    online demo on mobile

    Enroll in Zelle®


    online demo on mobile

    Send Money with Zelle®


    online demo on mobile

    Request Money with Zelle®


    online demo on mobile

    Split the Bill with Zelle®



    Alerts and Notifications

    online demo on mobile

    Travel Notifications





    Pilot Begins


    July 30, 2020

    This pilot will continue until the new Online Banking experience launches in 2021.

    When you’re ready to begin your pilot experience,
    remember these troubleshooting tips:

    Use Google Chrome as your browser for an optimal experience; using Internet Explorer 11 may result in compatibility issues with the pilot experience.


    The new platform is about 65% complete, so you can expect to see some feature and functionality gaps, which are under development. We will keep you informed as new features are launched in the pilot program.


    Any functionality not appearing within the future platform can still be performed within the current system.


    At times we will be adding new functionality. When adding these new features or during general system maintenance, the “To Future” link that takes you to the new Online Banking platform will be removed from your view. The link will be restored once maintenance is complete and the system is available.




    You’re now ready for the pilot experience!
    We look forward to your feedback.




    FAQ

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    How do I access the new Online Banking Experience?

    You will need to log into the current application (just like you do today). Once you are in, look for the colored “To Future” button located in the upper right corner of the application. Click on this button to go the new experience.

    How to return to the current application?

    Click on the My Account Tab. You will see a colored “To Current” button. Click on this button to return to the current application.

    Is all the functionality available in the Pilot?

    As of July 30th, about 65% of the planned functionality is available in the pilot.  We will continue to add functionality as it becomes available. If a desired functionality is missing, you can easily return to the current application to complete that function. All transactions completed in either system will record in both systems.  

    What functionality is currently available?
    • As of July 30th, the following functionality is available in the pilot. We will continue to add new functionally as it becomes available.
    • View account activity
    • Transactions Search
    • eDocuments which includes statements, notices and select tax documents,
    • Transfer money between accounts you own. ( Internal Transfers)
    • Quick transfer Widget
    • Zelle Payments
    • Request copies of statements or transactions
    • Request stop payments
    • Viewing Check Images
    • Download account activity (Deposits, Loans and Credit Cards)
    • View customer profile – email and phone number
    • View mailing address and submit change address requests
    • Travel Notifications
    • Managing card activity
    • Links to other services:
    • Financial calculators
    • Mortgage Information
    • Payoff Calculator 
    • Access loans pay off quotes and principle only payments
    • Access to contact us and agreement center               
    • Alerts setup and management
    • View Business Accounts (if on consumer profile)C
    • Check reordering
    Which internet browser should I use to access the pilot?

    All the top browsers will work with the pilot application (Chrome, Safari, Firefox, Microsoft Edge and Internet Explorer) but we have seen some issues with IE 11.  For best results we recommend that you use Chrome.

    Can I enroll in Bill Pay during the pilot?

    Pilot participants will NOT be allowed to enroll in Bill Pay during the pilot. Once we complete the pilot; all customers will be able to enroll in our Bill Pay service.

    How do I report a problem, suggestion, or give feedback about the application?

    To provide feedback, we ask that you complete the Pilot Feedback Survey located in this link.

    How do I enable my phone to receive SMS Alerts?

    Pilot participants must have a mobile phone added to their Online Banking profile prior to the start of the pilot program. If you already have the desired mobile phone in your Online Banking profile you may enroll to receive SMS Alerts within the Pilot experience. Pilot participants will not be able to make changes to their existing customer profile until after the pilot is complete.

    What if the functionality I need is not available in the new application?

    If the functionality you are looking for is not currently available, return to the My Account tab and click on the colored “To Current” button which will return you back to the current application where you can perform your transaction. We have not removed any functionality in the current application, so anything you could do prior to the pilot can still be done there.

    Can I make changes to my Login ID, Password or Customer Profile?

    No. In the new application you can view your customer profile,  but you are not able to make changes to your Login ID, Password or Customer Profile.  This is to ensure that your identifying information stays synced between the two applications.

    Can I schedule a future Transaction?

    Not currently. Future dated or scheduled transaction are currently unavailable in the pilot application.

    Can I make a transfer to a friend or other external transfers?

    No. Only internal transfers within your own accounts can be made in the pilot at this time.

    Can I make a wire transfer?

    No. Wire Transfers are not available in the pilot application currently.

    Will there be a Mobile Banking application?

    Yes. The same functionality from Online Banking will be available within mobile banking. This application is currently in development and will be available when your bank moves entirely to the new experience.

    Is the mobile app available for download?

    No. The mobile application is currently in develop and is not available currently.

    Our current mobile app is available for download. However, this app is our current state and the new experience will not be reflected.

    Can I send a Secure Message?

    Secure Messaging is currently not available.

    Other Product Notes for Your Experience
    You will notice messages within some functionality that states: “Currently Unavailable”.  If you ignore these instructions, in some instances your experience will be terminated, and you will have to re-enter by logging back into Online Banking.


    Customer Service

    (855) 848 2798