Find a nearby branch location or call (800) 355-0507 to be automatically connected with the branch closest to your calling location.

If you have a time-sensitive matter that requires immediate attention, please call our California Bank & Trust Customer Contact Center during business hours at (800) 400-6080. We’re available Monday through Friday, 7am - 7pm PT, and Saturday, 9am - 5pm PT.

To check your account information 24/7 call toll free at (800) 400-6080 and follow the prompts. Please have your account information and PIN available.

If you have suggestions or other feedback that is not time-sensitive or confidential, please feel free to email us online.  Online feedback is monitored Monday through Friday during normal business hours. Submissions received after hours, weekends or holidays will be handled on the next business day.

Please note:

• For your security, you should not submit nor can we accept customer-specific or account-specific requests and/or instructions through this online channel.
• Despite any instruction to the contrary, we reserve the right to instruct any party submitting an inquiry via our online email communications channel that a response is available only by contacting a branch or department by telephone. This often will be the case with complex inquiries or when there are regulatory/legal requirements that must be met.

ATM, Debit and Credit Cards

To report your Money Card, VISA® Debit Card or Credit Card lost or stolen, please contact Customer Service at (800) 400-6080. (Press menu option 2 for card related services, followed by option 1 for lost or stolen). After business hours, calls will be automatically connected to a 24-hour support center. Outside the U.S., call collect (801) 844-9481.

Mail payments, inquiries, or disputes to:

California Bank & Trust
PO Box 25787
Salt Lake City, UT 84125-0708

DirectNET^SM Consumer Online Banking and CBT Mobile Banking

For technical questions or Bill Pay research requests, call (888) 217-1265.
Customer Service hours are Monday-Saturday 6am - 7pm PT
Password reset hours are Monday-Saturday 6am - 7pm PT

Mortgages

Call (855) 752-8454 for customer service on your mortgage during business hours Monday-Friday, 8 am – 5 pm PT.

To assure proper credit of your mortgage payments, please mail payments to the following address:

California Bank & Trust
P.O. Box 54040
Los Angeles, CA 90054-0040

Other Personal Loans

For customer service on your non-mortgage consumer loan, call (800) 429-7685.

To assure proper credit of other consumer loans, please mail payments to the following address:

California Bank & Trust
Los Angeles Service Center
P.O. Box 549
Lawndale, CA 90260

Any correspondence regarding your loan should be mailed to:

California Bank & Trust
P.O. Box 1507
Salt Lake City, UT 84110

ATM, Debit and Credit Cards

To report your Money Card, VISA^® Debit Card or Credit Card lost or stolen, please contact Customer Service at: (800) 400-6080. (Press menu option 3 to speak to a Customer Service Representative). After business hours, calls will be automatically connected to a 24-hour support center. Outside the U.S., call collect: 1 (801) 844-9481.

Mail payments, inquiries, or disputes to:

California Bank & Trust
PO Box 25787
Salt Lake City, UT 84125-0708

Business Online Banking & Business Mobile Banking

For technical questions or bill pay research requests, call (877) 650-0095.
Customer Service hours are Monday-Saturday 6am - 7pm PT
Password reset hours are Monday-Saturday 6am - 7pm PT