Personal Banking Contact

ATM, debit and credit cards

Call our Customer Service team during business hours, Mon.-Sat., 7am-7pm PST. at: (800) 400-6080.

To report your Money Card, VISA® Check Card or Credit Card lost or stolen, please contact Customer Service at: (800) 400-6080. (Press menu option 2 for card related services, followed by option 1 for lost or stolen). After business hours, calls will be automatically connected to a 24-hour support center.

Mail payments, inquiries, or disputes to:
California Bank & Trust
PO Box 25787
Salt Lake City, UT 84125-0708

DirectNETSM Consumer Online Banking

For technical questions or Bill Pay research requests, please contact our DirectNET Consumer Online Banking Customer Service by simply calling us toll-free at: (888) 217-1265

Mortgages

To assure proper credit of your mortgage payments, please mail payments to the following address:

California Bank & Trust
P.O. Box 54040
Los Angeles, CA 90054-0040

For customer service on your mortgage loan, Mon.–Fri., 8am–5pm, PST, please call toll-free: (855) 752-8454

Other personal loans

To assure proper credit of other consumer loans, please mail payments to the following address:

California Bank & Trust
Los Angeles Service Center
P.O. Box 549
Lawndale, CA 90260

Any correspondence regarding your loan should be mailed to:

California Bank & Trust
P.O. Box 1507
Salt Lake City, UT 84110

For customer service on your non-mortgage consumer loan, please call toll-free: (800) 429-7685.