Personal Banking Contact

ATM, debit and credit cards

Call our Customer Service team during business hours, Mon.-Fri., 7am-7pm PT and Sat., 9am-5pm PT at (800) 400-6080.

To report your Money Card, VISA® Debit Card or Credit Card lost or stolen, please contact Customer Service at: (800) 400-6080. (Press menu option 2 for card related services, followed by option 1 for lost or stolen). After business hours, calls will be automatically connected to a 24-hour support center.

Mail payments, inquiries, or disputes to:
California Bank & Trust
PO Box 25787
Salt Lake City, UT 84125-0708

DirectNETSM Consumer Online Banking and CBT Mobile Banking

For technical questions or Bill Pay research requests, please contact our DirectNET Consumer Online Banking Customer Service by simply calling us toll-free at: (888) 217-1265

Mortgages

To assure proper credit of your mortgage payments, please mail payments to the following address:

California Bank & Trust
P.O. Box 54040
Los Angeles, CA 90054-0040

For customer service on your mortgage loan, Mon.–Fri., 8am–5pm, PST, please call toll-free: (855) 752-8454

Other personal loans

To assure proper credit of other consumer loans, please mail payments to the following address:

California Bank & Trust
Los Angeles Service Center
P.O. Box 549
Lawndale, CA 90260

Any correspondence regarding your loan should be mailed to:

California Bank & Trust
P.O. Box 1507
Salt Lake City, UT 84110

For customer service on your non-mortgage consumer loan, please call toll-free: (800) 429-7685.