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Rates and products offered may differ from state to state. To see the rate and offering available to you, please select the state where you bank. (Your privacy is important to us—see our Privacy Notice)
IMPORTANT: California Bank & Trust will be making security upgrades to our digital systems on Tuesday, June 23, 2020. To see how you can be prepared for this update, please click here.
What happens to funds on my OnCard account if I close it?
For dependent cards, the remaining balance can be transferred back to the primary account. When a secondary cardholder cancels, the funds remain on the primary card holder’s account.
For primary cardholders, we encourage you to remove all funds from your card prior to closing. You can do this by using your card in a split tender transaction or by bringing your card to a branch location to withdraw the remaining funds.
If there are still funds on the primary cardholder account at closing, we will begin the refund process. The refund process may take up to 30 days, so please try to use your entire balance prior to closing. When possible, we will transfer the funds back to the primary carhdolder’s account. If the bank account has also been closed, we will issue a check to the last address on file.