For dependent cards, the remaining balance can be transferred back to the primary account. When a secondary cardholder cancels, the funds remain on the primary card holder’s account.

For primary cardholders, we encourage you to remove all funds from your card prior to closing. You can do this by using your card in a split tender transaction or by bringing your card to a branch location to withdraw the remaining funds.

If there are still funds on the primary cardholder account at closing, we will begin the refund process. The refund process may take up to 30 days, so please try to use your entire balance prior to closing. When possible, we will transfer the funds back to the primary carhdolder’s account. If the bank account has also been closed, we will issue a check to the last address on file.