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What if I suspect that my mobile device may have been used to make an unauthorized transfer from my bank account?
Immediately call California Bank & Trust Customer Service at or (888) 271-1265 to report the unauthorized transfer as soon as you discover or suspect the activity has occurred.
The agreements and rules that govern suspect or actual unauthorized transfers through Online Banking, such as deadlines to report unauthorized transactions, also apply to transfers made through Mobile Banking. Please see your Online Banking Agreement, your Deposit Account Agreement, or your account statements for further information. Also, see any agreements governing the specific affected account (e.g., credit card agreements). Where applicable, those agreement documents include information regarding special rights of consumers, such as rights pertaining to unauthorized transfers from consumer deposit accounts under Regulation E and/or consumer credit accounts under Regulation Z.