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IMPORTANT: California Bank & Trust will be making security upgrades to our digital systems on Tuesday, June 23, 2020. To see how you can be prepared for this update, please click here.
Why did California Bank & Trust decline my request for SCRA benefits on my loan account(s)?
Requests are generally declined for one or more of the following reasons:
The account was opened after you started active duty military service.
The eligibility period for SCRA benefits ended more than 6 months (180 days) before you requested SCRA benefits.
The account was settled or paid in full before the start of your active duty military service.